Give your venue the best chance of success by securing first rate wait staff. ‘But how?’ you might ask. With the help of Cluboid’s definitive guide to writing a brilliant wait staff job spec, of course!

Waiter / Waitress Job Description Template

Hiring the best staff for your business may seem like a fairly one-sided feat. If you receive strong, competent applicants, then filling the position is pretty straight forward. And if you don’t? Not really a whole lot you can do about that. Well that is where you’re wrong. The process of receiving those ‘strong, competent’ candidates actually begins with you...

Waiter job description template 1

Ensuring high quality applicants submit applications to work for your company can have a lot to do with how you are structuring your vacancy posts, and will also tell the applicant all they need to know about how they would be regarded if employed by your brand. If it is badly written, flippant or completely generic, guess what that says about how much you value the role? If the vacancy is shoddily (or lazily) put together, candidates are far less likely to take the job seriously let alone compete for it. Worst case scenario, they hold back from applying altogether.

Thorough, detailed and carefully worded posts, on the other hand, can make all the difference to the calibre of applicants you receive, and consequently make finding the best possible team for your business far, far easier.

A sample template might look a little something like this:

Job Title

Cocktail Steward

Company name

Bar Zero
Dedicated Catering and Nightlife venue since 2007

Description

Professional and passionate cocktail steward with first rate customer service for drinks distribution role in North London. Mixology experience preferred, although not essential.

Responsibilities

Affably greet customers upon arrival

Thorough bar and kitchen maintenance

Daily quality checks and adhering to health and safety codes

Upsales

Diary management, bookings and parties

Taking payments and money handling

Serving and clearing tables

Requirements

Fantastic customer service

Willingness and enthusiasm to learn

1 year+ demonstrable bar or catering experience

Adaptable and efficient nature

Ability to multitask

Waiter job description template 2

As demonstrated in our template above, you may even consider posting the vacancy with an alternative title to give it some more weight and intrigue. Don’t get too outrageous with it, though. You still want the vacancy to come up in the search results for people on the hunt for service work, so if you can, incorporate the original term (or at least part of it) into the new title. Here are a few of our favourites: [Banquet server, Club Waiter/Waitress, Cocktail Steward(ess), Sommelier, Waiting Host(ess), Drinks attendant, Assisting Wait Staff etc.]

The last 2 fields are your opportunity to really explain to your potential applicants what is expected of them and to what standard. This is where the quality of your venue will really shine through. It is important to be as thorough and realistic here as possible though, so don’t purposely neglect responsibilities that you will expect them to undertake because they don’t sound particularly glamorous. Just take some time thinking about how you word things, and be as specific to your personal work environment as possible.

Job posts are also a nice opportunity to really display your company ethos. If you are a high end establishment, your vocabulary should reflect this. If, on the other hand, you are a fun or quirky bar, expressing character in your post can encourage the right people to come forward. By including adverbs such as ‘affably’, ‘passionately’ or ‘efficiently’, it also implies exactly how you expect these activities to be carried out therefore an expectation has been set.

As demonstrated in our template above, you may even consider posting the vacancy with an alternative title to give it some more weight and intrigue. Don’t get too outrageous with it, though. You still want the vacancy to come up in the search results for people on the hunt for service work, so if you can, incorporate the original term (or at least part of it) into the new title. Here are a few of our favourites: [Banquet server, Club Waiter/Waitress, Cocktail Steward(ess), Sommelier, Waiting Host(ess), Drinks attendant, Assisting Wait Staff etc.]

The last 2 fields are your opportunity to really explain to your potential applicants what is expected of them and to what standard. This is where the quality of your venue will really shine through. It is important to be as thorough and realistic here as possible though, so don’t purposely neglect responsibilities that you will expect them to undertake because they don’t sound particularly glamorous. Just take some time thinking about how you word things, and be as specific to your personal work environment as possible.

Job posts are also a nice opportunity to really display your company ethos. If you are a high end establishment, your vocabulary should reflect this. If, on the other hand, you are a fun or quirky bar, expressing character in your post can encourage the right people to come forward. By including adverbs such as ‘affably’, ‘passionately’ or ‘efficiently’, it also implies exactly how you expect these activities to be carried out therefore an expectation has been set.

You may consider also posting a ‘desired’ box below your ‘required’ field. As we all know, the ability to engage with customers is far more important than being able to do bottle tricks with a cocktail shaker, but it is always worth stating your ideal candidate. If an applicant can indeed do anything on your ‘desired’ list, it will give them an opportunity to further impress you at the interview stage. It may have even been something they would have neglected to mention otherwise.

That being said, let’s take a look at some of the essential, desired, and relevant abilities that bar jobs often look for when hiring:

Waiter job description template 3

ESSENTIAL


Ability to work in a customer-facing environment: is engaging and comfortable working directly with the general public.

Physical capabilities: Lifting, walking, standing for long periods of time, handing goods etc.

Communication: Deals and responds well to direction and requests. Can discuss or recommend dishes and drinks to customers if asked.

Willingness to learn: A ‘can-do’ attitude and positive outlook.

DESIRED


Sales: Competently can sell stock and upsell to customers without being asked to do so.

Negotiation: Communicates effectively with vendors, handles complaints and resolves them.

Experience in a bar environment: Has a background in bar work and is already adequately trained.

RELEVANT


Mixology and cocktail flair: Experience in a more specialised area of drinks making and can provide an element of showmanship when serving.

Leadership capabilities: Can direct and manage subordinates, supervise and give feedback if necessary.

Creative: Can implement new, fresh ideas and contributes to the forward moving of the business.

‘Responsibilities’ should dictate what your applicants can expect from the job - requirements are what you’re asking of them. Make sure you specify which are essential, which are desired and which are merely relevant but not all that important for the role that you’re advertising. Mix and match as many of these as your business requires for a truly tailormade - and industry specific - job spec template.

About the Author

Laura Phelps is a regular writer at Cluboid focused on helping large and small businesses achieve better bookings and reservations.

You can read more posts by Laura on our blog.

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